If Your Car is Wrecked

In Virginia, the law allows you to use the body shop of your choice. No one (including an insurance company) can require your car to be fixed at a certain shop. If your car cannot be safely driven after an accident, call the tow company of your choice to take it to the shop of your choice. In some areas the police will not allow you a choice of tow services. Unless your car has been impounded, the tow company has no legal right to force you to take your car to its storage lot or shop. Most honest tow companies can collect their fees directly from legitimate body shops. If you pay for the tow service, make sure you receive a fully detailed receipt for the services rendered. A few tow companies add enormous extra fees to any car they take to their lot. If your car goes to the tow company’s storage lot, you should notify the insurance company immediately so it can take steps to reduce storage and other fees.